Empire Flooring Company Complaints

I purchased carpeting from empire today and on the day of installation the installer damaged a very expensive glass table top.

Empire flooring company complaints. Empire today has provided customers with carpet hardwood laminate vinyl tile flooring and window to more than 2 million customers since 1959. I was visited on june 17th by a representative to discuss flooring options with empire today. Empire is completely inept and unable to coordinate the transfer of a single roll of carpet from dallas to houston. They were also very courteous and professional.

I was even able to leave the house while they worked and nothing was missing when i got back home. See bbb rating reviews complaints more. I have an inch gap between my floorboards and walkway and a sticky residue that their manager said was probably stainguard at the manufacturers. We received a system generated email regarding our scheduled install date of 4 25 18.

Approximately a year ago we called empire to install some flooring. Empire is the kind of company that will treat you great when you are buying their product but when it comes to warrantee they are atrocious. Spring texas we signed a digital contract for empire today to install new carpet on 4 13 18. 153 23 76th road.

Empire is now saying they wont compensate for the missed work time and cancellations or the damage and poor quality of installation the height of the carpet is also not what we were told and much thinner than the sample we were presented with by the salesman sobhy. Please take into account the company s size and. The empire flooring installers came a few days later and wasted no time installing the floor. The complaint has been investigated andresolved to the customer s satisfactionresolved empire today carpet installation.

Please take into account the company s size and. Empire carpet is the worst company for customer service. The company took no responsibility for it and after at first telling me they would they did anything about it and never returned any of my phone calls and the supervisory persons also never returned any of my calls. Get accredited login welcome to bbb.

We having dogs therefore we were hoping for a laminate or some kind of wood flooring. Empire carpet flooring new carpet. The company brings hundreds of samples to your.